RETURNS POLICY Ross Hair Studio & Clinic
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be unused, with all seals intact, and in its original packaging.
To start a return, you can contact us at rosshairclinic@icloud.com. Please note that returns will need to be sent to the following address:
Ross Hair Studio & Clinic, 1st Floor, 54 Main Street, Rathfarnham, Dublin D14 X2C7.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return label will not be accepted. Please note that if your country of residence is not Ireland, shipping your goods may take longer than expected.
You can always contact us for any return questions at rosshairclinic@icloud.com
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above your item must be in the same condition that you received it, unused, and in its original packaging.
Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you.
If more than 15 business days have passed since we’ve approved your return, please contact us at rosshairclinic@icloud.com
PRIVACY POLICY Ross Hair Studio & Clinic
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website.
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information
about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order
Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or
- advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION:
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We may also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google
uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google
Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal
Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING:
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising
Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your
browser.
YOUR RIGHTS:
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask
us to delete this information.
CHANGES:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at rosshairclinic@icloud.com or by mail using the details provided below:
Ross Hair Studio & Clinic, 1st Floor, 54 Main Street, Rathfarnham, Dublin D14 X2C7